What payment method do you accept?
We accept all banks’ credit cards; however, we no longer take personal checks or cash. You don’t have to worry about any issues as our payments are processed by Stripe, “a fully secure 256 bit SSL protocol.” Booking cleaning services through Equinox Cleaning® is entirely safe and secure; we assure you. We also have full extended validation SSL security.
Why is there a pending charge on my card before the cleaning service date?
We do not charge you until we have provided you the cleaning services, and you will receive an email invoice shortly after that. However, a hold will be placed in the amount of your total balance on your account for Authorization purposes. It usually happens in the evening BEFORE the scheduled cleaning date. The hold will automatically drop off within 3-5 business days if your service is canceled before 5 PM the day before your scheduled service date. Keep in mind A HOLD ON YOUR ACCOUNT IS NOT A CHARGE.
How do I change my billing information?
Log into our Online Portal to edit your billing information. Keep in mind, your username and password are yours only; do not share it with someone else. You can find our Online Portal Login at the bottom of your confirmation email.
What is your cancellation/rescheduling policy?
We offer you an option to cancel or reschedule your service without a penalty, but you have to do it 48 HOURS before your scheduled cleaning. However, you will be charged a $90 CANCELLATION FEE if you reschedule or cancel your service less than 48 HOURS of your scheduled cleaning appointment.